Tuesday, August 31, 2010

It Begins Again... (AT&T)

I've been enjoying stable "Elite" DSL service (6 Mb/s download) for about 5 years now.  Time to update to AT&T's "Uverse" service?  It just arrived in my neighborhood.

Southern New England TelephoneImage via WikipediaMy initial DSL service was a pretty grim story. SBC took over the Connecticut territory from SNET not long before.  (SNET, of blessed memory, was a member of the original Bell network, having been Connecticut's own phone company for a very long time.  Sigh!)

Surely, AT&T would have figured out their new Uverse TV/Internet/Voice technology by now. Nothing can go wrong, go wrong, go wrong.

Actually, they've made 3 errors so far just scheduling the installation, and I've had to talk to 4 or 5 people on the phone.

The interesting technical issue is that their internal database shows that I am supposed to be 733 feet from the "node" (VRAD) in my neighborhood.  But, tracking real phone cables, I come up with some long zigs and zags that may add up to triple that number.  So there's a chance the tech will show up (at the newly appointed hour, we hope) and declare that my connection would be substandard.  And the whole thing is off.

I'm not canceling my Comcast TV just yet.

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